Senior Salesforce Administrator

Abstra · Worldwide · Contract · Remote

We are looking for a Senior Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states.
Location:Only LATAM - 100% Remote.
Working hours are based on the US Central or Eastern Time Zone.
About Us:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.
Key Responsibilities:
• Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping.

• Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement.

• Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers)

• Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others.

• Facilitate clear and concise stakeholder communication throughout the project.

• Balance stakeholders' motivations and objectives throughout project meetings and in communication throughout the project lifecycle.

• Support and facilitate User Acceptance Testing (UAT).

• Ensure the right people are testing the right things.

Qualifications:

• 5+ years of experience as a Salesforce Administrator, with additio

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