Easy JobClient Experience Specialist
Pyramid Healthcare · Worldwide · Full-time · Remote
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
📍 Location: Remote (Pennsylvania Preferred)
Make a Difference Through Exceptional Client Care
Are you passionate about helping others and delivering outstanding customer service? Pyramid Healthcare is seeking a Client Experience Specialist to serve as a trusted point of contact for employees, families, providers, and community partners utilizing our Employee Assistance Program (EAP).
As a Client Experience Specialist, you will play a critical role in connecting individuals with the resources and support they need while delivering compassionate, professional service every step of the way. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to creating a positive customer experience.
Essential Responsibilities
Client Support & Customer Service
• Manage a high volume of inbound calls and online service requests
• Provide exceptional customer support to EAP clients and providers
• Establish trusting, professional relationships with clients and vendors
• Identify client needs and connect individuals to appropriate resources
• Deliver timely follow-up and ensure resolution of client concerns
• Anticipate client needs and provide proactive support
Case Coordination
• Assess situations and determine appropriate referrals
• Assist clients in accessing available