Easy JobCustomer Success Lead
MineHub · Worldwide · Full-time · Remote
Customer Success Lead
Recycled materials
Location: Remote — EuropeAbout MineHub
At MineHub, we’re transforming how the world’s largest producers, traders, and consumers manage raw material supply chains. Our solutions combine critical B2B marketplace functionality (handling high-volume transactions for global supply chains) with intuitive B2C design, enabling customers to streamline logistics, reduce costs, and build more resilient, sustainable operations through real-time data integration and predictive analytics.
Jules extends MineHub’s offering into the recycled materials industry. Scrap and secondary-materials traders, recyclers and brokers use Jules to run their business end to end: buying and selling; managing inventory across yards and stockpiles; container, bulk, and truck logistics; trade documentation; invoicing and payments; and price-risk management.The Role
We're looking for a Customer Success Lead to own customer success for the Jules platform. You'll combine a strong understanding of commodity supply chains with the leadership to build and develop a small, high-performing CSM team. You'll personally own our most strategic accounts while setting the standards, processes, and priorities the rest of the team works to. This is a hands-on leadership role: you'll be as comfortable running a go-live with a customer's operations team as you are coaching a CSM or making the case to Product for what our customers need next. The role is highly cross-functional: you'll collaborate across CS, Product, Engineering, Sales and leadership.Responsibilities
• Lead, coach and develop the Jules CSM team: set clear expectations, give regular feedback, support career growth, and help hire as the team scales.
• Own the Jules customer portfolio's health, retention and expansion, and report on it to leadership with clear, commercially grounded metrics.
• Personally manage our most strategic and complex accounts, from implementation through to r