Easy JobRetention Specialist (English & Punjabi)
Bobtail · Worldwide · Full-time · Remote
About Bobtail
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.
We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve. Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.
If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.
The things we value:
• Mission
• Teams over individuals
• Collaboration
• Communication
• Iteration
• Experimentation and failing fast
• Initiative and solutions oriented approach
• Documentation
• Data
• Mental health and work life balance
• Diversity
• Transparency
You should apply if you are/have:
• Sales skills
• 1-3 years of experience in SaaS and B2B environments
• Excellent English and Punjabi proficiency - written and verbal communication skills
• 1-3 years of proven experience in retention
• Bachelor’s Degree in relevant fields (business, marketing, customer service)
• Prior US trucking industry experience is a plus
Qualities and Attributes
• Active listening skills
• Good time management
• Great communication skills
• Persuasion ability
• Compassion
• Critical thinking and problem solving skills
• Good organizational skills
• Attention to detail
• Patience and resilience
• Willingness to go above and beyond
• Data orientation
• Ethical conduct
• Collaborative attitude
• Cultural sensitivity
• Adaptability
You will be responsible for:
• Customer relationship management by maintaining long-lasting relationships, monitoring customer adoption and satisfaction through customer outreach.
• Collaborating with team members to decrease churn, increase retenti